Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Recent activity by Brandon Tidd-
Ohh apologies, I thought you meant the left hand navigation. Unfortunately, there is no way to hide this element from the UI, however Zendesk is continuing to work on custom layout builder for Agen...
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I believe this is the setting you are looking for: https://support.zendesk.com/hc/en-us/articles/4408821417114-About-the-Organizations-page#:~:text=To%20enable%20or%20disable%20the,Click%20Save
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Hmmm - usually that is all it takes! Assuming it's not called something else, you might have to open a support ticket so that someone can look at your setup specifically.
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Hey Bobby - You'll need to make sure that this field is added to your Ticket Form. You can learn more about Ticket Forms here. Brandon
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Hey Michael Le - Your config looks sound - you might want to make sure you're using a valid requester.id in your test (or create a test ticket and see if it returns a different response). Also, i...
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Hi There - These resources would be a good place to start:https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.htmlhttps://support.zendesk.com/hc/en-us/articles/4408832117786...
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I asked AI to respond to your prompt Tomasz Kancelista - here's what it generated: That sounds like an exciting feature for Zendesk Explore! Here are some example prompts and questions ...
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Shane Weber - The schedule is automatically applied to tickets. It is assumed that the defined schedule is your defined business hours, and calendar hours would be 24/7. So, if your SLA is Calen...
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Hey Stephen Whyte - Do the customers know what tier they are on? If so, allowing them to self-serve or guide their ticket based on selection (bronze, silver, gold) would be easiest. Another opti...
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Another suggestion is to add a 'Product Feedback' checkbox for your agent to select on solve, then create a view / report with these tickets for the team to review on a regular cadence.