Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Recent activity by Brandon Tidd-
Hey everyone - I've had some luck with the Sweethawk SLA Timers App. Hope this helps!
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Hey Dorel Home Furnishings - dorelsupport - I believe the following setup will produce the desired result:
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Hi Ben Lebeau - That is correct. When 'in a holiday' the standard 'Outside of Business Hours Voicemail" will play. Unfortunately right now it is a manual lift to modify the greetings, but I'm wo...
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CJ Johnson Understood - but this article is specifically discussing Custom Ticket Statuses, which doesn't have the same restrictions related to chat. I've updated the title of the article accordin...
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CJ Johnson It looks like you might be confusing Unified Agent Status with Custom Ticket Statuses
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Mike Jones - You are correct - that is exactly how that feature worked. Similarly, less than solved is new, open, pending and on-hold. It is worth noting though, that closed tickets cannot be act...
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I work with 729solutions.com, a Premier Partner that works on Zendesk implementations. I'm not sure where they are in the overall migration out of EAP to GA, but we noticed the feature rolling int...
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Hey CJ Johnson - It is in the process of rolling out to production, and we've seen it live in several instances that weren't involved with the EAP. You can check to see if it's available in your i...
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CJ Johnson You do need Agent Workspace enabled, but other than that I don't believe it has that restriction: https://support.zendesk.com/hc/en-us/community/posts/4416481894426
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Very Good point Sharjeel ahmad - Just make sure you're putting those in the the notification category. Also, something I noticed is that a category with inactive triggers can't be removed, so my b...