Mike Konstantin
Certified Zendesk Support Administrator
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Total activity75
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Last activity
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Activity overview
Latest activity by Mike Konstantin-
Mike Konstantin commented,
Shikha Gupta, I'm not entirely sure if this is what you are talking about, but it is possible to build Triggers that will perform some of the "Out-of-Office" tasks, based around agent and associate...
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Mike Konstantin commented,
Naghash Baghdasaryan, That seems like a lot of tickets for a single Jira issue; Out of curiosity, could you provide an example scenario where this would be feasible?I ask, as my company handles a t...
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Mike Konstantin commented,
Ke Zhao, Out of curiosity, are you running all of this in one command? If so, it won't work (from similar testing and work I've performed), as Zendesk doesn't understand who the Requester is until...
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Mike Konstantin commented,
What version are you describing, as the Enterprise Plan (now referred to as the "Suite Professional") version hasn't changed; The methods we still see for making changes to a user's profile are: S...
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Mike Konstantin commented,
Brandon Fish, As far as I can tell, this is auto-set to all Jira items once the Zendesk connector is put in place, to allow for linking at any point within a Task, Issue, or Epic's lifecycle. One m...
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Mike Konstantin commented,
jason seattle_gov, It depends on the channel(s) you perform the integration for. If you setup the integration to be associated with a Teams channel that all users in your organization have access t...
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Mike Konstantin commented,
Olivia Improta, Unfortunately, the capability of bulk editing tickets to be assigned to the same Jira issue is not possible within Zendesk (natively) via the sidebar app. It would be nice if bulk e...
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Mike Konstantin created a post,
Attached images stopped working
CompletedZendesk Team, Within the past 12-24 hours something changed, by where image attachments provided by customers, are now producing an error when clicking on them to view. I say this, as images (as we...
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Mike Konstantin commented,
Zac Garcia, The image I provided is me showing how all the tabs (browser and ZD tabs) have changed. For our two "production" instances, we have the backend pieces of Agent Workspace enabled, but on...
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Mike Konstantin commented,
Lou (et al), I believe I found another reason this issue is now occurring; Prior to the changes to the Fields section, Fields that allowed for selecting a "Default" value had a "Set as Default" fla...