Mike Konstantin
Certified Zendesk Support Administrator
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Recent activity by Mike Konstantin-
Ke Zhao, Out of curiosity, are you running all of this in one command? If so, it won't work (from similar testing and work I've performed), as Zendesk doesn't understand who the Requester is until...
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What version are you describing, as the Enterprise Plan (now referred to as the "Suite Professional") version hasn't changed; The methods we still see for making changes to a user's profile are: S...
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Brandon Fish, As far as I can tell, this is auto-set to all Jira items once the Zendesk connector is put in place, to allow for linking at any point within a Task, Issue, or Epic's lifecycle. One m...
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jason seattle_gov, It depends on the channel(s) you perform the integration for. If you setup the integration to be associated with a Teams channel that all users in your organization have access t...
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Olivia Improta, Unfortunately, the capability of bulk editing tickets to be assigned to the same Jira issue is not possible within Zendesk (natively) via the sidebar app. It would be nice if bulk e...
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Zac Garcia, The image I provided is me showing how all the tabs (browser and ZD tabs) have changed. For our two "production" instances, we have the backend pieces of Agent Workspace enabled, but on...
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Lou (et al), I believe I found another reason this issue is now occurring; Prior to the changes to the Fields section, Fields that allowed for selecting a "Default" value had a "Set as Default" fla...
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Olivia Improta, If you could, please elaborate on what you are looking for. I ask, as there may be ways to do this without having to wait for the Jira sidebar app to be updated to include this func...
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Jeff Stephenson, Lou, and Ryan P., After being on a Zoom call with a Zendesk Support agent, I now better understand the issue at hand... Prior to the recent Fields section changes, the behavior was...
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I like the idea of color-coding tags, potentially by where they originated from. As an example, tags applied via a Macro appear Orange, while tags applied via a Trigger are Green, etc. This doesn't...