Konstantin
Former Certified Zendesk Support Administrator; Still active with the community.
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Recent activity by Konstantin-
Nicholas Deary, Instead of using the "Ticket Status" and "Updated Via" options, try using the "Ticket" option, as this allows for the "is updated" parameters. So your Conditions would look like: A...
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Chad Susa (Gravity CX - Zendesk Partner), That placeholder works for all Custom Fields, no matter what type of Field they are. The main take-away about placeholders, if you use this for Drop-Down F...
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Stan Neumann, See comments in the "Why can you not CC a support address or use in side conversations?" article. Basically, you will need to add your email addresses as End Users within your Organiz...
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James Penny, To go along with what Ahmed Zaid said, you will also need to select the checkbox next to the "Enable agents to manage requests from help center" option, otherwise only those set as End...
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For my company, we labeled our Trigger categories as such: 01 - Ticket Routing 02 - Ticket Actions 03 - Ticket Notifications This was due to what we considered a priority. For us, the priority wa...
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@..., Thanks for the quick response on this, and for providing some insight into some Roadmap work in progress; I look forward to seeing what comes out. ~Konstantin
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I am also interested in the Jira sidebar app being able to connect to multiple Jira instance. USE CASE My company was bought by another company; The parent company and several of the children compa...
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Gaganreet Singh, As Audrey stated above, there is no way to do this via the sidebar app, but it is possible via middle-ware (like MS Power Automate, Workato, Zapier, etc.). The downside to using mi...
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Shikha Gupta, I'm not entirely sure if this is what you are talking about, but it is possible to build Triggers that will perform some of the "Out-of-Office" tasks, based around agent and associate...
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Naghash Baghdasaryan, That seems like a lot of tickets for a single Jira issue; Out of curiosity, could you provide an example scenario where this would be feasible?I ask, as my company handles a t...