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Sydney Neubauer's Avatar

Sydney Neubauer

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Sydney Neubauer

Sydney Neubauer commented,

Community comment Feedback - Ticketing system (Support)

Is the one click copy feature available in Agent Workspace or the previous UI?

View comment · Posted Jul 20, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Reporting and analytics (Explore)

Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are trying to identify trends. It is difficult to identify trends when you have to set time ranges, split up reports, export reports (it is no longer at first glance), limit that data you look at, etc. 

We should be able to build a single report to see the information we need rather than many. This requires time, wasted effort for maintenance, money as we have to pursue other reporting venues, etc.

 

Please invest in expanding Explore.

View comment · Posted Jun 28, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Admin Center

Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.com]/users as that is less streamlined

View comment · Posted Jun 27, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Ticketing system (Support)

+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance

View comment · Posted Jun 23, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Admin Center

+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This would be a much needed ask!

View comment · Posted Jun 20, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Chat and Messaging (Chat)

Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome

View comment · Posted Jun 16, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents use dark mode so the colors might interfere with that so if they can set the color themselves, then it may help them

View comment · Posted Jun 16, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Admin Center

Definitely a +1 to be able to exclude certain items (login entries, etc)

View comment · Posted Jun 14, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Voice (Talk)

+1 checking the original post, it is marked as answered. Is there an update?

View comment · Posted Jun 14, 2022 · Sydney Neubauer

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Sydney Neubauer commented,

Community comment Feedback - Ticketing system (Support)

+1 We had this incredibly long thread with an End-user as they kept replying to the same ticket. It ended up getting so big that it would take 10 seconds to load every time you opened it. So we had to add a tag to trigger a trigger to auto close the ticket after every topic he brought up so that when he inevitably replied, it would open up a follow-up ticket.

View comment · Posted Jun 10, 2022 · Sydney Neubauer

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