Sydney Neubauer
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Total activity1661
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes855
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Subscriptions635
Activity overview
Latest activity by Sydney Neubauer-
Sydney Neubauer commented,
Is this restricted to Admins only? Is there a way to disable this icon or enable it for other roles?
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Sydney Neubauer commented,
Is the one click copy feature available in Agent Workspace or the previous UI?
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Sydney Neubauer commented,
Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are tryin...
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Sydney Neubauer commented,
Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.c...
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Sydney Neubauer commented,
+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance
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Sydney Neubauer commented,
+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This wo...
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Sydney Neubauer commented,
Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome
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Sydney Neubauer commented,
+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents us...
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Sydney Neubauer commented,
Definitely a +1 to be able to exclude certain items (login entries, etc)
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Sydney Neubauer commented,
+1 checking the original post, it is marked as answered. Is there an update?