Sydney Neubauer
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Total activity1656
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Last activity
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Member since
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Following1 user
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Followed by4 users
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Votes854
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Subscriptions634
Activity overview
Latest activity by Sydney Neubauer-
Sydney Neubauer commented,
Is the one click copy feature available in Agent Workspace or the previous UI?
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Sydney Neubauer commented,
Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are tryin...
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Sydney Neubauer commented,
Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.c...
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Sydney Neubauer commented,
+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance
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Sydney Neubauer commented,
+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This wo...
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Sydney Neubauer commented,
Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome
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Sydney Neubauer commented,
+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents us...
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Sydney Neubauer commented,
Definitely a +1 to be able to exclude certain items (login entries, etc)
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Sydney Neubauer commented,
+1 checking the original post, it is marked as answered. Is there an update?
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Sydney Neubauer commented,
+1 We had this incredibly long thread with an End-user as they kept replying to the same ticket. It ended up getting so big that it would take 10 seconds to load every time you opened it. So we had...