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Amy Spagnolo's Avatar

Amy Spagnolo

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Amy Spagnolo

Amy Spagnolo commented,

Community comment Q&A - Objects, workspaces, and rules

It would be great to have this option for customers in the Help Center. In Salesforce it is possible to configure it in a way that customer can escalate directly and do it as many times as needed. 

View comment · Posted Sep 13, 2021 · Amy Spagnolo

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Amy Spagnolo created a post,

Post Feedback - Ticketing system (Support)

This a functionality currently available in Intercom that I think it would be nice to have: ability to see and add a Guide article while creating a macro.

Currently you can add an article by searching the link on another tab and pasting it in the editor. It would be great if the system could have an additional app in the editor to pull the content from Guide and embed it in the macro response.

Posted Jan 06, 2021 · Amy Spagnolo

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