Amy Spagnolo

1. Community
2. Zendesk Suite Q&A
3. I would like to add/have an escalate button within support tickets for the customer

It would be great to have this option for customers in the Help Center. In Salesforce it is possible to configure it in a way that customer can escalate directly and do it as many times as needed. 

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• Amy Spagnolo
• Created September 13, 2021 11:53
• 1 vote