Prerana Jawalkar
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Last activity
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Activity overview
Latest activity by Prerana Jawalkar-
Prerana Jawalkar commented,
Hi Brandon, Thanks for the reply. I had a filter on Updater role as "Agent" and so it was showing only the changes done by Agent. One more ask on this, we do have a ask to exclude the time the tick...
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Prerana Jawalkar commented,
I don't think its showing the correct value. I checked this on a ticket which was set to solved on May 9th, 2022 and reopened on June 1st, 2022, the value of Field Changes time(in mins) is showing ...
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Prerana Jawalkar created a post,
Reopened Tickets time track
AnsweredHi Is there any way to report on the time duration(in mins) the ticket sits in solved state before its reopened? Thank you, Prerana
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Prerana Jawalkar created a post,
Report on Phone tickets created by Agent but not necessarily worked on it
AnsweredHi, I've to create a report on count of Phone tickets created by Agent but not necessarily worked on it or solved the ticket. Could you please let me know if its possible and if so how can I achiev...
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Prerana Jawalkar created a post,
Report on list of tickets which were set to Pending status for the very first time
AnsweredHi, Can you please help me to find a way to report on a list of tickets that went in Pending status for the very first time in Explore? I found how many times the ticket changes its state but was n...