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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

Joined Apr 15, 2021

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Last activity Jun 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Вячеслав Скорбеж

Вячеслав Скорбеж commented,

CommentTicket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

View comment · Posted Jun 27, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

CommentTicket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

View comment · Posted Jun 06, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

CommentTicket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

View comment · Posted May 24, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

Community comment Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

View comment · Posted May 19, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

CommentUsing legacy AI agent functionality

Please add Ukrainian language support 🙏

View comment · Posted May 12, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

Community comment Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

View comment · Posted Apr 20, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

View comment · Posted Mar 27, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

CommentTicket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

View comment · Edited Mar 16, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

CommentRouting

Barry Neary Yes I'm interested. Please check your email 👻

View comment · Posted Mar 13, 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж commented,

CommentRouting

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

View comment · Posted Mar 13, 2023 · Вячеслав Скорбеж

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