Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Total activity171
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Last activity
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Activity overview
Latest activity by Slava Skorbezh-
Slava Skorbezh commented,
Hi Lisa Tam Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here
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Slava Skorbezh commented,
Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏
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Slava Skorbezh commented,
Barry Neary Yes I'm interested. Please check your email 👻
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Slava Skorbezh commented,
Hi Barry Neary, Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?
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Slava Skorbezh commented,
More thoughts 😇 4. When we began planning for this change, one of the things we considered was current usage. We wanted to find a limit that would allow a majority of customers to use the tool wit...
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Slava Skorbezh commented,
Hi Jonathan Aniano Thank you for not ignoring the comments and even trying to respond to them. When Flow Builder was first announced with messaging in 2021, we communicated that it would be unm...
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Slava Skorbezh commented,
Has Zendesk ever claimed that Answerbot functions are temporarily free of charge? If not, such a radical change in billing violates our expectations as a client. The 1000 MAU included even in the ...
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Slava Skorbezh commented,
Are there plans to add this functionality to the Messaging and SunCo web widgets?
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Slava Skorbezh commented,
Hi Barkha Bhatia. Now everything is okay. Thanks a lot!
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Slava Skorbezh commented,
Hi Barry Neary It's very cool that this feature could be released in Q1. We need it, too.