Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Total activity131
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes53
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Subscriptions44
Activity overview
Latest activity by Slava Skorbezh-
Slava Skorbezh commented,
Are there plans to add this functionality to the Messaging and SunCo web widgets?
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Slava Skorbezh commented,
Hi Barkha Bhatia. Now everything is okay. Thanks a lot!
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Slava Skorbezh commented,
Hi Barry Neary It's very cool that this feature could be released in Q1. We need it, too.
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Slava Skorbezh commented,
Hi Barkha Bhatia Today is November, 15, and still the same situation 😬
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Slava Skorbezh commented,
Hi Barkha Bhatia I still see this 🥲
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Slava Skorbezh commented,
Hi Barry Neary The only problem with unassigned tickets — you can not leave only Play button. If agents are allowed to manually open unassigned tickets they often try to pick up the easiest. I hope...
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Slava Skorbezh commented,
Barry Neary Thanks for the clarification. The fact is that live agents are just humans. And by assigning them chats above the capacity, you can't increase their ability to respond :)
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Slava Skorbezh commented,
Barry Neary For us option 2 is preferable. To be honest, I do not understand the logic of the first option at all. By the way, you are one of the most involved Zendesk PMs. That's very cool, thank...
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Slava Skorbezh commented,
Barry Neary We tested and found out that inactive chats do not count towards the agent's chat limit. That is, if an agent has a limit of 3 active chats, then all inactive chats will be assigned to ...
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Slava Skorbezh commented,
Hi Barry Neary We have been asking for this problem to be solved for more tan a year (since messaging was launched). Why is a chat that has not been answered for 10 minutes considered inactive? Why...