Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Total activity129
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Last activity
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Recent activity by Slava Skorbezh-
Are there plans to add this functionality to the Messaging and SunCo web widgets?
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Hi Barkha Bhatia. Now everything is okay. Thanks a lot!
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Hi Barry Neary It's very cool that this feature could be released in Q1. We need it, too.
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Hi Barkha Bhatia Today is November, 15, and still the same situation 😬
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Hi Barkha Bhatia I still see this 🥲
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Hi Barry Neary The only problem with unassigned tickets — you can not leave only Play button. If agents are allowed to manually open unassigned tickets they often try to pick up the easiest. I hope...
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Barry Neary Thanks for the clarification. The fact is that live agents are just humans. And by assigning them chats above the capacity, you can't increase their ability to respond :)
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Barry Neary For us option 2 is preferable. To be honest, I do not understand the logic of the first option at all. By the way, you are one of the most involved Zendesk PMs. That's very cool, thank...
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Barry Neary We tested and found out that inactive chats do not count towards the agent's chat limit. That is, if an agent has a limit of 3 active chats, then all inactive chats will be assigned to ...
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Hi Barry Neary We have been asking for this problem to be solved for more tan a year (since messaging was launched). Why is a chat that has not been answered for 10 minutes considered inactive? Why...