
Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Last activity
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Posts
Recent activity by Slava Skorbezh-
When help center improvements in mobile SDKs?
Everybody knows that self-service is a king. Zendesk Guide is a great product but only if we're talking about web. It seems that help center features in mobile SDKs have never got any noticeable im...
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Signal messenger
Hi, it’d be great to add Signal as a new SunCo channel
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Renaming ticket subject in Messaging
AnsweredIn Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681) that “At this very moment, this is an expected behaviour. This is already be...
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To let Guide users bookmark articles to read later
Great feature request, I’ve taken it here. Is it possible for a Guide user who is logged in to be able to bookmark articles to read later? Ideally, I'd like each user to be able to compile their o...