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Kavi, Raghu

Joined Apr 15, 2021

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Last activity Jan 21, 2025

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ACTIVITY OVERVIEW

Latest activity by Kavi, Raghu

Kavi, Raghu created a post,

Post Feedback - Apps and integrations (Platform)

Atlassian has been pushing its customers to upgrade to latest version of JIRA data center version. This upgrade is needed for organizations looking for long-term support and also mitigate the security vulnerabilities identified in its legacy versions.

 

https://jira.atlassian.com/browse/BAM-25931

 

In order to achieve this upgrade - we will need a JIRA-Zendesk plugin which is compatible with the latest 10.x versions. It would be great if Zendesk can upgrade this plugin for its customers as the latest launched version was in June 2024. 

 

https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira/version-history?versionHistoryHosting=dataCenter

 

Posted Jan 21, 2025 · Kavi, Raghu

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Kavi, Raghu commented,

Community comment Feedback - Reporting and analytics (Explore)

Eugene Orman  - is there any update on this topic on by when zendesk explore would have a feature available on ageing tickets by # of business days metrics ? This feature did exist in past when we used Zendesk analytics but not sure why this was wiped off with Zendesk explore.

View comment · Posted Sep 05, 2024 · Kavi, Raghu

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Kavi, Raghu commented,

CommentCreating dashboards

Walter Bellante - thank you for the update. When is the GA expected to be available as we are unable to schedule few of our critical reports ? Is there any way to go back the classic version of explore and schedule the reports?

View comment · Posted Aug 12, 2024 · Kavi, Raghu

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Kavi, Raghu commented,

CommentCreating dashboards

Hi Zendesk team - I still don't see scheduling option available in Explore Beta version - is this something yet to be launched? Please let me know. 

View comment · Posted Aug 08, 2024 · Kavi, Raghu

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Kavi, Raghu commented,

CommentWeb Widget documentation

I am looking at ways on how to add a “privacy” note banner to my chatbot widget. Please suggest on how this can be done.

View comment · Posted Jul 10, 2024 · Kavi, Raghu

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Kavi, Raghu commented,

CommentSetting Guide roles and permissions

Ronald - thankyou . Using tags we were able to overcome the limitation of 50 orgs per user segment. 

View comment · Posted Apr 06, 2023 · Kavi, Raghu

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Kavi, Raghu commented,

CommentSetting Guide roles and permissions

Ronald - can you please feedback if the above workaround of using Tags has worked to overcome this hard limit restriction of 50 orgs per each user segment?

View comment · Posted Mar 30, 2023 · Kavi, Raghu

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Kavi, Raghu commented,

CommentAttachments and CCs

Hi Max McCal 

Are there any further updates on this topic of having true malware scanning made available on all attachments? Apart from using email channels we are using web widgets and web portal channels that allow our users to submit tickets. I am more interested to know by when we can expect this true malware feature made available.

View comment · Posted Nov 30, 2021 · Kavi, Raghu

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Kavi, Raghu commented,

CommentPublishing and sharing dashboards

Hi Thibaut

I also have the same problem. Even though I have added the tag as "Explore" it doesn't allow me to send the reports to share the dashboard.

View comment · Posted Nov 22, 2021 · Kavi, Raghu

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Kavi, Raghu commented,

Community comment Q&A - Help center and community

Hello Help desk team

 

Can someone guide me how to access my JS code to edit my attachment description field ? 

View comment · Posted Aug 05, 2020 · Kavi, Raghu

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