Ak N
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Total activity18
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Last activity
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Activity overview
Latest activity by Ak N-
Ak N commented,
Hey There, I have a user who has a last login date as 07/27/2022 from the Users endpoint, but I am not able to see any login activity recorded in the audit log for the user on this date. Could you ...
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Ak N commented,
Hi, Thanks for the response for my previous query, Brett. I had another question. Do all the custom agents count as a seat in Support? Or is there any way I can configure the custom agent role to ...
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Ak N commented,
Hi, Is the ticket audits API available for access for all plans? Or is it restricted to only the Enterprise plan? Also what does "Stability : Development" mean for ticket audits? Is it safe to use ...
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Ak N commented,
Hi, What would be the value for "channel" if a ticket is submitted after logging in to Zendesk? Would the value be different if the agent is using a web/mobile version of Zendesk? My use case is to...
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Ak N commented,
Hi, Is there any way for us to get this information about the storage usage(total used,total available storage) through the Support API?
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Ak N commented,
Hey Brett, Just following up on the above comment again, That means the max number of agent licenses you have on the account This mean that the Max agents number mentioned in the audit log here s...
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Ak N commented,
Hi, Thanks for this helpful article. Is there any way to get the number of seats that the company has purchased using the API? I have found an entry under the account changes(source_type:account, D...
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Ak N commented,
Hey Brett, Yes this is what I am looking for. My use case is to look at the total number of seats I have available on my plan, and to compare it with the total number of seats allocated to an agen...
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Ak N commented,
Hey Brett, Thanks for the quick response. I was just curious about what the Max agents in the audit log correspond to then? In the article above it is mentioned we can find out the Maximum number o...
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Ak N commented,
Hi, Does the Maximum number of agents for your account under Account Changes include the count of Light Agents too or is it only agents who take up a license? Also, is there any way I can check the...