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Emma Kane

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Latest activity by Emma Kane
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    Emma Kane commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Count of Ticket Field change in Exlpore

    This has worked! It corresponds to my Insights data perfectly.  Our internal Zendesk guru is on maternity leave so this has been a bit of a struggle! Thanks ever so much Chandra!  Emma

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    Emma Kane commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Count updates on specific custom field

    Thanks Graeme - I've followed this and it does seem logical, however no data is returned at all, which isn't right.  This is the only metric my reporting is reliant on, so I'll do some digging and ...

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    Emma Kane created a post,

    Count of Ticket Field change in Exlpore

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    1. Community
    2. Zendesk Suite Q&A

    Hi there,  I'm a bit stuck (and mods, apologies but I have posted this within another post, but wasn't descriptive enough). In Insights I had/have the following custom metric in a very simple repor...

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    Emma Kane commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Count updates on specific custom field

    Hi there,  I'm facing a similar issue here. In Insights I had/have the following custom metric: SELECT # Ticket Updates WHERE [Text Field] New Value = [Change Progress] Booked into sprint I can't s...

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