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Celicia Fiedler
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Celicia Fiedler
Celicia Fiedler created a post,
Post Feedback - Reporting and analytics (Explore)
Our reports need to include ticket comments, at the very least the first ticket comment submitted by the customer. Will Explore include actual ticket comments?
If a customer is submitting a complaint about an airport terminal, our management team wants to review the the comments to see what needs to be addressed. Comments must be included in our reports.
Insights did not have this option. Was this fixed in Explore?
Posted Dec 05, 2018 · Celicia Fiedler
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