Kévin Arnoult

1. Zendesk updates
2. Announcements
3. Community Event: Best Practices on Maintaining your Agent Workforce

👋 flagging that this is not the right slides deck as it points to Deep Dive on What’s New with Sell - Advanced Analytics

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• Kévin Arnoult
• Created July 18, 2022 16:04
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Same here. We don't want to know which current assignee is behind a ticket with a breached SLA, we want to know who was the assignee at the time the SLA got breached 🙇

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• Kévin Arnoult
• Edited June 02, 2022 12:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace UI Issues

👋 As we have some similar feedback on our end, Kolten Kittleson any chance to get a follow-up on the discussion you had with mw?

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• Kévin Arnoult
• Created February 22, 2022 14:40
• 2 votes