Kévin Arnoult

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

@Zendesk - this thread is marked as answered which is pretty misleading given that the solution proposed ("Official Comment" on top) is not referring to the fact that the location in Explore is bas...

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• Kévin Arnoult
• Created December 15, 2022 08:20
• 2 votes

1. Zendesk updates
2. Announcements
3. Community Event: Best Practices on Maintaining your Agent Workforce

👋 flagging that this is not the right slides deck as it points to Deep Dive on What’s New with Sell - Advanced Analytics

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• Kévin Arnoult
• Created July 18, 2022 16:04
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Same here. We don't want to know which current assignee is behind a ticket with a breached SLA, we want to know who was the assignee at the time the SLA got breached 🙇

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• Kévin Arnoult
• Edited June 02, 2022 12:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace UI Issues

👋 As we have some similar feedback on our end, Kolten Kittleson any chance to get a follow-up on the discussion you had with mw?

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• Kévin Arnoult
• Created February 22, 2022 14:40
• 2 votes