Kévin Arnoult
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Total activity63
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Last activity
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Activity overview
Latest activity by Kévin Arnoult-
Kévin Arnoult commented,
Changing the intent, language, or sentiment doesn't influence the machine learning model responsible for intelligent triage. In other words, agents can't train the model. What's the benefit of ha...
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Kévin Arnoult commented,
@Zendesk - this thread is marked as answered which is pretty misleading given that the solution proposed ("Official Comment" on top) is not referring to the fact that the location in Explore is bas...
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Kévin Arnoult commented,
Same here. We don't want to know which current assignee is behind a ticket with a breached SLA, we want to know who was the assignee at the time the SLA got breached 🙇
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Kévin Arnoult commented,
👋 As we have some similar feedback on our end, Kolten Kittleson any chance to get a follow-up on the discussion you had with mw?