Tyler Montney

Please implement this feature, as a cloud service is not backup (good example https://www.microsoft.com/en-us/servicesagreement Section 6). Zendesk must provide one or the other:

1. A way to back up all critical components to be stored manually. Tickets and users some currently offered by the API.
2. An official backup that can be sent to Zendesk in the event of a breach.

You wouldn't run an on-premise service without backup. Why do that with a cloud service?