Jamey DeLuzio

1. Explore
2. ...
3. How to create and update reports
4. Can I create a report to identify agents who haven't signed in for a while?

Jon Thanks, that worked perfectly.  The only issue I had is that the roll of Agent also includes Light Agents (which I don't care about in this context).  I just added the Requester name as a filte...

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• Jamey DeLuzio
• Created October 14, 2022 17:10
• 1 vote

1. Support
2. ...
3. Data exports or data uploads
4. Can light agents take calls or serve chats?

I have to say that this article is very misleading.  I spent about an hour on chat with Zendesk support, and "In the standard agent interface, light agents can serve chats." is only partially true....

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• Jamey DeLuzio
• Created September 19, 2022 22:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Two Orgs one domain

I have the same issue, has anyone found a solution?

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• Jamey DeLuzio
• Created September 26, 2022 14:52
• 0 votes

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Creating agents and departments in Chat

This article no longer appears to be correct or is misleading.  "Contributors do not occupy an agent seat in Support unless they are manually upgraded to an agent role." Technically this is correct...

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• Jamey DeLuzio
• Created September 19, 2022 23:01
• 0 votes