IOLLA Support

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Latest activity by IOLLA Support
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    IOLLA Support created a post,

    Facebook Messages still show as 'unread'

    We've become aware that when we log in to our business Facebook account directly, all of our customer message threads appear as 'unread' when in fact we have replied to all of them via the Zendesk ...

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    IOLLA Support created a post,

    First Response Time Inaccuracies


    We were noticing that when we get statistics from the main Zendesk Reporting dashboard that we always had a percentage of tickets that were showing as being responded to in over 24 hours however re...