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iQmetrix
Joined Apr 15, 2021
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Last activity Aug 03, 2022
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Latest activity by iQmetrix
iQmetrix commented,
When I start using the backup tool, it will back up about 20 articles before running into this error each time. Is this an known issue that you are aware of? I am using an Admin profile, running the app as an admin.
View comment · Edited Aug 03, 2022 · iQmetrix
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iQmetrix commented,
I don't see a setting to make merge comments deselected by default as per the merge helpfile
'To hide merge comments from requesters, deselect Requester can see this comment for both merge comments. Admins can also set the default privacy for all ticket comments to make merge comments deselected by default.'
View comment · Posted Jul 06, 2022 · iQmetrix
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iQmetrix commented,
Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...
View comment · Posted Sep 23, 2021 · iQmetrix
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iQmetrix commented,
The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in. This link can also be shared and allows anyone to log in, as that original requester with no sign in. Can you still require sign in for answer bot suggestions and not include the embedded auth token?
View comment · Posted Sep 15, 2021 · iQmetrix
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iQmetrix commented,
If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be available to be reserved the call. This how most other phone systems work. We use this with Cisco all the time.
View comment · Posted Apr 28, 2021 · iQmetrix
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iQmetrix commented,
Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk? From implementation of the bump, we've seen approximately a 200% increase.
View comment · Posted Jan 28, 2016 · iQmetrix
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