Michael Craddock
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Total activity20
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Michael Craddock-
Michael Craddock commented,
Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...
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Michael Craddock commented,
The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in. This link can also be shared and allows anyone to log in, as that ori...
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Michael Craddock commented,
If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be availa...
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Michael Craddock commented,
Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk? From implementation of the bump, we've seen approximately a 200% increase.