
Michael Craddock
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Recent activity by Michael Craddock-
Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...
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The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in. This link can also be shared and allows anyone to log in, as that ori...
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If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be availa...
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Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk? From implementation of the bump, we've seen approximately a 200% increase.