Michael Craddock

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be availa...

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• Michael Craddock
• Created April 28, 2021 21:46
• 1 vote

1. Guide
2. ...
3. Working with Answer Bot
4. Using Article Recommendations in email notifications

Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...

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• Michael Craddock
• Created September 23, 2021 19:43
• 1 vote

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk?  From implementation of the bump, we've seen approximately a 200% increase.  

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• Michael Craddock
• Created January 28, 2016 21:50
• 0 votes

1. Guide
2. ...
3. Working with Answer Bot
4. Using Article Recommendations in email notifications

The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in.  This link can also be shared and allows anyone to log in, as that ori...

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• Michael Craddock
• Created September 15, 2021 22:09
• 0 votes