iQmetrix
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Total activity23
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Last activity
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Activity overview
Latest activity by iQmetrix-
iQmetrix commented,
When I start using the backup tool, it will back up about 20 articles before running into this error each time. Is this an known issue that you are aware of? I am using an Admin profile, running...
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iQmetrix commented,
I don't see a setting to make merge comments deselected by default as per the merge helpfile 'To hide merge comments from requesters, deselect Requester can see this comment for both merge comment...
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iQmetrix commented,
Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...
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iQmetrix commented,
The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in. This link can also be shared and allows anyone to log in, as that ori...
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iQmetrix commented,
If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be availa...
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iQmetrix commented,
Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk? From implementation of the bump, we've seen approximately a 200% increase.