AKW Admin
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Total activity434
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Last activity
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Activity overview
Latest activity by AKW Admin-
AKW Admin commented,
Hi Ash, what does the first line do? {% for comment in ticket.public_comments offset:0 limit:1 %} I'm curious if this 'offset' and 'limit' stuff only checks the latest comment? But I have no idea ...
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AKW Admin commented,
Hi @..., okay I think I misunderstood. Because my action is to set it the Ticket status back to "open" and I'm looking at these open Tickets anyway. That's how we avoid this email notification. But...
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AKW Admin commented,
Hi @..., I setup a Trigger that sets the Ticket status to "open" when a side-conversation is reopened or answered.
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AKW Admin commented,
It has to be a Support Mail in Zendesk for this to work of course.
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AKW Admin created a post,
Notify Side conversation recipient through Automations
Hi, are there any plans to add this functionality to the system? Our use case: When contacting an external logistics partner through a side conversation and waiting for a reply from them, we set th...
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AKW Admin created a post,
Use requester phone number as attribute
I'd like to show the phone number of the requester as an attribute in my queries. I'm currently able to use the name, email and so on, but for some reason not the phone number.
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AKW Admin commented,
If you don't want to select this manually, you can also set this Mail via an external HTTP Target right at Ticket creation. { "ticket": { "recipient": "mail@mail.mail" }}
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AKW Admin commented,
Hi Simon, I just searched the Zendesk Helpcenter on how to use Liquid Markup to calculate numeric values or use it in JSONs and didn't find anything. Could you help me out how this should look like?
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AKW Admin commented,
Unfortunately not for me:
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AKW Admin commented,
There's an option to do that in your profile. But for me that's not sufficient. Zendesk is focused on Views and that's where the Agents manage all of their Tickets. So that's where I would expect...