Jensen Lin

Hi Nicole, we have agents that respond to tickets in bulk, but the attachments we provide are the same for those bulk responses.

for example, a solution may apply to multiple tickets, and we would like to have that attachment indicating the solution to be applied to several tickets in Zendesk.  The attachment is not generic enough to be a macro, so a macro won’t work.  Has to be a bulk edit.

This happens quite often in our industry.

Doesn't seem like we are able to attach the same file in bulk edit mode.  We have to go in each individual ticket to attach the same file.