Allison Sargent
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Total activity117
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Last activity
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Activity overview
Latest activity by Allison Sargent-
Allison Sargent commented,
Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Allison Sargent created a post,
Bulleted and numbered list for Flow Builder
It would be helpful to have the ability to include bulleted and numbered lists in the flow builder steps; specifically the "Send Message/present options" steps. If there's a process that is 3 steps...
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Allison Sargent commented,
Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Allison Sargent commented,
Question - do these updates include the ability to have bulleted and/or numbered lists in the send message step? We often like to share how-to steps in our bot-message if they are under 3 steps, so...
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Allison Sargent commented,
Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...
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Allison Sargent commented,
Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch.
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Allison Sargent commented,
This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...
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Allison Sargent commented,
+1! Hard to keep content agile with so many duplicates!
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Allison Sargent commented,
This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...
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Allison Sargent commented,
Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....