Allison Sargent
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Total activity99
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Last activity
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Activity overview
Latest activity by Allison Sargent-
Allison Sargent commented,
This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...
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Allison Sargent commented,
+1! Hard to keep content agile with so many duplicates!
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Allison Sargent commented,
This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...
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Allison Sargent commented,
This is super exciting! We have lots of internal content that we want to consolidate into the respective user-facing article to help consolidate our articles and make it easier for our agents to fi...
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Allison Sargent commented,
Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....
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Allison Sargent commented,
Same here, I really need a way to compare data from Zendesk - specifically in relation to data from our 4 article buckets (article type) as we have different baselines for each type. The ability t...
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Allison Sargent commented,
Similar experience, Mary! I sometimes have to send my articles to our product managers to ensure the context and technical aspects are accurate. Since they don't use Zendesk (and don't have a login...
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Allison Sargent commented,
This would be a game-changer for us! It would save content writers and managers so much time, would help agents find their answers quickly (without having to view the internal and external article...
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Allison Sargent commented,
Same here! We would love to have templates for our different article types so that I can delegate some writing to my team with confidence that the articles they create will follow our brand voice g...
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Allison Sargent commented,
yup! i 1000% agree with te above comments! Same issue over here - we can't measure agent engagement with the KC app since it counts the time's agents link articles - I like to know that metric, but...