Allison Sargent
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Total activity139
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Votes on activity by Allison Sargent-
+1 on being able to track the number of times an agent has VIEWED the article while in the KC app. As mentioned above, GA does not track this, and it makes it hard to truly identify the articles wi...
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Yes!!! 1000% been wanting this for a while. This would help agents locate common articles that they use.
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Tetiana Gron would semantic search solve for this?
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Hello! Quick question, how is this different from the "Ask for details" step that is currently offered in the Flow Builder UI?
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+1! I accidentally duplicated this request, but we NEED this asap! Being a team of one, this duplication takes so much longer than if I could simply redirect the user to an existing tree and/or bra...
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Same as Cassie Salgado, We'd like to drill into the tickets where the user marked the flow as "unresolved/not helpful" but that field isn't populating....
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I was not aware of the copy/paste within the same branded chatbot, that's good to know. However, the desire to copy/paste in a separate chatbot would be great! I have 4 branded chatbots, and some o...
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Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...