Allison Sargent
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Total activity139
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Votes on activity by Allison Sargent-
I was not aware of the copy/paste within the same branded chatbot, that's good to know. However, the desire to copy/paste in a separate chatbot would be great! I have 4 branded chatbots, and some o...
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Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...
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This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...
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This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...
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Same here, I really need a way to compare data from Zendesk - specifically in relation to data from our 4 article buckets (article type) as we have different baselines for each type. The ability t...
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+1 on this! Needed this since day 1; it's hard to keep our content up-to-date without a pop-up or some sort of easy way to search by unique URL (to identify the impact removing an article will have...
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Yes, same question as Kirsten. I'm not fully understanding the main differences, besides the ability to filter by label or placement (like we can do in Zendesk Guide). Seems like the majority of th...
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Can light agents view an "in progress" version of an article? Trying to share my drafted version with the Mktg department, and they say they can't view it.