Allison Sargent
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Total activity137
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Last activity
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Activity overview
Latest activity by Allison Sargent-
Allison Sargent commented,
Same as Lindsey and others, we NEED the ability to make internal comments on public articles to help agents. This helps to reduce redundancy and minimize content (which therefore makes it easier to...
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Allison Sargent commented,
+1! I accidentally duplicated this request, but we NEED this asap! Being a team of one, this duplication takes so much longer than if I could simply redirect the user to an existing tree and/or bra...
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Allison Sargent commented,
Same as Cassie Salgado, We'd like to drill into the tickets where the user marked the flow as "unresolved/not helpful" but that field isn't populating....
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Allison Sargent commented,
If we have a custom Copenhagen theme, will we need to edit/add code manually to enable this optimization? Since there's not "setting" to check to see if this has been enabled, can we do a simple a/...
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Allison Sargent commented,
I was not aware of the copy/paste within the same branded chatbot, that's good to know. However, the desire to copy/paste in a separate chatbot would be great! I have 4 branded chatbots, and some o...
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Allison Sargent created a post,
Ability to merge branches of an answer
With Flow Builder, I'd like to branch out to a separate answer tree and not have to duplicate the same information on two separate branches. I find myself reusing information in a separate answer, ...
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Allison Sargent created a post,
Ability to ink a separate answer flow in a tree
Hi, I'd like the ability to redirect to a separate answer flow. Let's say I have a "Can't login" answer tree, and part of the process is asking if they need to reset their password (one reason why ...
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Allison Sargent commented,
Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Allison Sargent created a post,
Bulleted and numbered list for Flow Builder
It would be helpful to have the ability to include bulleted and numbered lists in the flow builder steps; specifically the "Send Message/present options" steps. If there's a process that is 3 steps...
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Allison Sargent commented,
Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!