Allison Sargent
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Recent activity by Allison Sargent-
Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Question - do these updates include the ability to have bulleted and/or numbered lists in the send message step? We often like to share how-to steps in our bot-message if they are under 3 steps, so...
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Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...
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Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch.
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This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...
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Can light agents view an "in progress" version of an article? Trying to share my drafted version with the Mktg department, and they say they can't view it.
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+1 on this! Needed this since day 1; it's hard to keep our content up-to-date without a pop-up or some sort of easy way to search by unique URL (to identify the impact removing an article will have...
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@... Any updates on the metrics/reporting for Zendesk Messaging? Now that we are nearing April 2021, just wondering if there's an ETA on this! Thanks!
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+1 on being able to track the number of times an agent has VIEWED the article while in the KC app. As mentioned above, GA does not track this, and it makes it hard to truly identify the articles wi...