Allison Sargent
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Total activity137
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Votes on activity by Allison Sargent-
Same here! We would love to have templates for our different article types so that I can delegate some writing to my team with confidence that the articles they create will follow our brand voice g...
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yup! i 1000% agree with te above comments! Same issue over here - we can't measure agent engagement with the KC app since it counts the time's agents link articles - I like to know that metric, but...
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This would be a game-changer for us! It would save content writers and managers so much time, would help agents find their answers quickly (without having to view the internal and external article...
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Similar experience, Mary! I sometimes have to send my articles to our product managers to ensure the context and technical aspects are accurate. Since they don't use Zendesk (and don't have a login...
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If we have a custom Copenhagen theme, will we need to edit/add code manually to enable this optimization? Since there's not "setting" to check to see if this has been enabled, can we do a simple a/...
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Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....
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+1! Hard to keep content agile with so many duplicates!
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Same as Lindsey and others, we NEED the ability to make internal comments on public articles to help agents. This helps to reduce redundancy and minimize content (which therefore makes it easier to...
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Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch.
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This is super exciting! We have lots of internal content that we want to consolidate into the respective user-facing article to help consolidate our articles and make it easier for our agents to fi...