Eric Norris

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

This change would end up affecting our workflows for both big volume days and emergent issues. While we have time to figure out adjustments, how does his change benefit me and my teams?

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• Eric Norris
• Created April 28, 2022 14:23
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Hi Stephen, I do find that interesting. I am curious what metrics you use to be able to do that type of reporting. Thanks!

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• Eric Norris
• Created April 07, 2022 15:28
• 0 votes