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Greg O'Neill SMC

Joined Apr 15, 2021

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Last activity Oct 26, 2021

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ACTIVITY OVERVIEW

Latest activity by Greg O'Neill SMC

Greg O'Neill SMC commented,

CommentTicket automation and collaboration

Hi Guillermo - CX Lead, you can create the side conversation as an email to the end user and once they reply it will come back into the side conversation in your ticket.

 

View comment · Posted Oct 05, 2021 · Greg O'Neill SMC

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Greg O'Neill SMC commented,

Community comment Feedback - Ticketing system (Support)

Sorry Kyna,

I thought that might have worked for you.

 

View comment · Posted May 28, 2021 · Greg O'Neill SMC

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Greg O'Neill SMC commented,

Community comment Feedback - Ticketing system (Support)

Hi Kyna,

 

You can create and organisation using your external email address's domain.

You can then trigger off any ticket with that organisation.

View comment · Posted May 28, 2021 · Greg O'Neill SMC

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Greg O'Neill SMC commented,

Community comment Feedback - Reporting and analytics (Explore)

The ability to measure the usage of our Macros would be a very useful tool to monitor not only the most used but those that our Agent are not using so we can find out why these are not used

 

View comment · Posted Jun 11, 2019 · Greg O'Neill SMC

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