
Greg O'Neill SMC
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Last activity
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Activity overview
Latest activity by Greg O'Neill SMC-
Greg O'Neill SMC commented,
Hi Guillermo - CX Lead, you can create the side conversation as an email to the end user and once they reply it will come back into the side conversation in your ticket.
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Greg O'Neill SMC commented,
Sorry Kyna, I thought that might have worked for you.
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Greg O'Neill SMC commented,
Hi Kyna, You can create and organisation using your external email address's domain. You can then trigger off any ticket with that organisation.
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Greg O'Neill SMC commented,
The ability to measure the usage of our Macros would be a very useful tool to monitor not only the most used but those that our Agent are not using so we can find out why these are not used