Ignacio De la Llave

Hello,

We are looking to have WhatsApp group conversations in Zendesk. The idea would be to have some sort of communities where our end users (groups of shops that we provide support for) can send us messages and everyone in the group can see everybody's messages and our replies.

I have researched this and it seems that this is technically possible in other platforms but haven't seen any reference to it in Zendesk's documentation.

Do you know if it's possible?

Thank you

Thanks Ryan for such a complete answer. We tried the second way and worked perfectly.

 

Regards,

Hello,

Is there a way to verify separately different areas of help center? For example, we would like to separate Support languages in our help center but if we use document_head.hbs it seems that this will verify all of our guide.