Hello,

I want actual first reply datetime, so create below formula based on article
https://support.zendesk.com/hc/en-us/articles/360039944933-Explore-recipe-Creating-a-ticket-first-reply-date-and-time-attribute

"IF (VALUE(First reply time (min))!=NULL AND VALUE(First reply time (min))>0)
THEN DATE_FORMAT(DATE_FROM_TIMESTAMP(NUMBER(DATE_TO_TIMESTAMP([Ticket created - Timestamp]))+VALUE(First reply time (min))*60),"YYYY-MM-dd HH:mm:ss")
ELSE "-"
ENDIF"

However, it is not working and giving blank values, please help....

BR,

Vinod