Vinod Holkar
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Activity overview
Latest activity by Vinod Holkar-
Vinod Holkar commented,
Thanks Eugene for your reply. However, this "MI" addition is not working here.Not sure, if this is the correct way to get the actual datetime of first reply.
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Vinod Holkar commented,
Hello, I want actual first reply datetime, so create below formula based on article https://support.zendesk.com/hc/en-us/articles/360039944933-Explore-recipe-Creating-a-ticket-first-reply-date-and-...