Vinod Holkar
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Votes on activity by Vinod Holkar-
Hello, I want actual first reply datetime, so create below formula based on article https://support.zendesk.com/hc/en-us/articles/360039944933-Explore-recipe-Creating-a-ticket-first-reply-date-and-...
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Thanks Eugene for your reply. However, this "MI" addition is not working here.Not sure, if this is the correct way to get the actual datetime of first reply.