10x L2 Support

Hi Zoe,

out of interest - why are you trying to bulk delete closed tickets? I can understand why ZD don't want us to 'accidentally' delete tickets and don't allow bulk deletion as such...

Would an archive function work better, where tickets are removed from the category of closed tickets.

Kind regards,

Rob

That is beautiful, thank you!

Hi Mark,

I agree with your description of the problem and this sounds very logical and should be able to be addressed quite easily.

I assume that organizations are associated with email domains (they are for us) so before sending an email off, a simple check could flag to the agent any cc contacts that have a domain in an existing organization different than the recipients organisation. This could then be made configurable to either apply to domains that aren't registered against an organization or not. I can see use cases for either scenario.

In terms of importance, I would rate this quite highly since accidentally cc'ing the wrong person exposes GDPR protected data to another organization and can't easily be remedied. Simple human error can cause a great deal of damage so this should get some attention.

Completely agree, companies will likely use their number of agents and can extend the number of agent/admin licenses within minutes in Zendesk so the notification seems like a nudge to ensure companies keep 'spare' licenses unused in their account...