10x L2 Support

1. Community
2. Feedback - Ticketing System (Support)
3. Bulk Delete Closed Tickets

Hi Zoe, out of interest - why are you trying to bulk delete closed tickets? I can understand why ZD don't want us to 'accidentally' delete tickets and don't allow bulk deletion as such... Would an ...

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• 10x L2 Support
• Created June 15, 2021 10:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. DARK MODE

That is beautiful, thank you!

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• 10x L2 Support
• Created February 12, 2021 14:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agents adding incorrect end users to tickets

Hi Mark, I agree with your description of the problem and this sounds very logical and should be able to be addressed quite easily. I assume that organizations are associated with email domains (th...

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• 10x L2 Support
• Created December 07, 2020 19:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. You're out of agent seats -notification

Completely agree, companies will likely use their number of agents and can extend the number of agent/admin licenses within minutes in Zendesk so the notification seems like a nudge to ensure compa...

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• 10x L2 Support
• Created September 16, 2020 07:58
• 1 vote