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SS-Admin

Joined Apr 15, 2021

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Last activity May 18, 2022

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ACTIVITY OVERVIEW

Latest activity by SS-Admin

SS-Admin commented,

CommentSetting up Agent Workspace

Hi Arpan Nagdeve,

Is there any product timeline or update on multi agent conversation on the agent workspace ?

Thanks

View comment · Posted Dec 14, 2021 · SS-Admin

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SS-Admin commented,

Community comment Feedback - Ticketing system (Support)

I use social messaging add-on to integrated Facebook Private Messages with Zendesk 

What I found is it mark any end-user ticket after the first one as follow up then follow-up after follow up and so on !

Zendesk Customer Support said that no solution yet.... because end-user replied to the same message through messenger even after the tickets were closed so that made it a follow-up ticket.

How can end-user that chat with us on Facebook Private Messages replied as a new messages since it is a chat box ??

View comment · Posted Dec 03, 2020 · SS-Admin

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