CS Supervisor

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Limitations in the Zendesk Agent Workspace

Hi Arpan Nagdeve,Is there any product timeline or update on multi agent conversation on the agent workspace ?Thanks

• View comment
• CS Supervisor
• Created December 14, 2021 10:53
• 5 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

I use social messaging add-on to integrated Facebook Private Messages with Zendesk What I found is it mark any end-user ticket after the first one as follow up then follow-up after follow up and so...

• View comment
• CS Supervisor
• Created December 03, 2020 10:47
• 1 vote