Mylin Wright

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Latest activity by Mylin Wright
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    Mylin Wright created a post,

    Filter Talk and Chat data with custom user fields

    We use custom fields to organize our users. It would be helpful to be able to use these custom fields to as filters when looking at both Talk and Chat data.  For example, we have our users organize...

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    Mylin Wright created a post,

    Display length of hold

    During a live call, it sometimes becomes necessary to place the customer on hold. When that happens, it would be a helpful feature to be able to see how long a customer has been placed on hold.  Wh...