FBS Team

Since chat mobile SDK has no ability for the client to rate the chat without sent request, our chats rated ration has dropped drastically - most of the agents do not want to request chat rating if they are not sure that they will receive "good" - so clients have no possibility to rate the chat on their own.
To analyze the situation more thoroughly and to find those who request chat rating the lest we would like to build some Explore query showing the ratio of requested rating (just requested, not rated) to the amount of chats for each agent.