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Tom Bradley

Joined Apr 15, 2021

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Tom Bradley

Tom Bradley commented,

CommentMeasuring success

Is there any news when advanced functionality will be put back in?

 

In particular we would need the ability to track “Periodic Updates” based on internal notes.. this way Private or Internal tickets are still tracked and would require regular updates to be kept up to date.

 

Thank you

 

Tom

View comment · Posted Jan 03, 2025 · Tom Bradley

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Tom Bradley commented,

Community comment Feedback - Ticketing system (Support)

+1 here

 

Any news on when this might be coming?

View comment · Posted Jul 15, 2024 · Tom Bradley

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Tom Bradley commented,

Community comment Feedback - Chat and Messaging (Chat)

Another vote for this request.

Ideally the workflow would go

 

  1. End -user clicks the chat option in the Zendesk Chat Widget and sends a message
  2. Incoming message goes into a dedicated Slack Channel and Starts a thread
  3. When someone replies to the thread in Slack, the message is sent to the end-user
  4. If the end-user continues the conversation it is automatically sent to the Thread in slack

This is how many other services work with chat integrations - this would be extremely helpful as it doesn't rely on individuals having a webpage open all the time.

 

View comment · Posted Jan 26, 2022 · Tom Bradley

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Tom Bradley commented,

Community comment Feedback - Ticketing system (Support)

Another vote for this... basic auth really isn't very helpful any more. I need the ability to pass in a Bearer Token in the header.

 

Looking forward to an update on this from the zendesk team

View comment · Posted Sep 27, 2019 · Tom Bradley

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Tom Bradley commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 for this request. I appreciate Ramin's reply but it really doesn't cover the use case as each of the alternatives have pretty big holes that don't solve the main problems.

Please please look into adding this feature, it is available in Zendesk Voice and it is problematic at the very least not having it here

 

Thank you

View comment · Posted Jan 16, 2017 · Tom Bradley

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Tom Bradley commented,

Community comment Feedback - Help Center (Guide)

Hi Christian,

I would just like to add a +1 to this feature request. 

Anyone who see's a "follow" button on an article assumes that it will follow for any page updates (not just comments which aren't really used very often on KB articles)

Kind Regards,

Tom Bradley

View comment · Posted Mar 22, 2016 · Tom Bradley

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