Joel Hellman
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Total activity226
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes54
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Subscriptions92
Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
Hi! I was actually referring to your own site, support.zendesk.com
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Joel Hellman commented,
Thinking a bit more about it, I don't think I want to filter against single of the suggestions. I want my date to apply to whatever content matched my search term. So if I restrict the date to 0-6...
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Joel Hellman commented,
Thanks for your responses! I gather from your response our company don't have any use for private groups. Private Groups are just for customers that have some groups that are "completely public" fo...
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Joel Hellman commented,
Yeah. I think most feedback you get are from admins, altough I don't see why other community managers haven't reacted. Features used by end-users that don't impact admins have a tendency not to be ...
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Joel Hellman commented,
Also, you've had the same issue on another page. It was there last I checked, maybe 6 months ago, very similar "sticky" banner, which has been like that for like 2 years. You might want to review t...
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Joel Hellman commented,
Thanks.
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Joel Hellman commented,
Thanks Nicole. Actually how search works confuses me a little. It seems the search matches content in articles and original topic posts, as well as article and topic comments. However search resul...
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Joel Hellman created a post,
Confused by "My profile" and "My activity"
My profile and My activity in Zendesk support web site have always confused me. I never remember what one shows my ticket requests, and what shows my stuff on help center and community. My activit...
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Joel Hellman created a post,
Community news banner always returns, although I dismiss it again and again
This banner has shown like 10 today. I dismiss it, navigate the site, I'm back at the community forums, and the banner is back. Yes, I know Zendesk user groups have launched. You have like shown m...
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Joel Hellman created a post,
Bad user experience while trying to search within a topic
I would like if it was easier to do scoped searches, within a topic. Example user experience from today. I try to find if a product feedback request exist, before posting a new one. So I visit ...