Joel Hellman
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Total activity169
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Last activity
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Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
Terence Tam That would be excellent. Thanks for addressing this.
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Joel Hellman commented,
According to Zendesk support today (ticket 9782592), Enterprise Suite doesn't include Sandbox Premium Metadata, it only includes the more "premium" product Sandbox Premium Partial. Instead of using...
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Joel Hellman commented,
I have the same issue as some other users in this thread has reported (such as Daniel), in that the option for copy with metadata is disabled and only partial production with tickets is possible. S...
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Joel Hellman commented,
Hi James and Thomas. Ah that missing condition *tears hair out*. It's certainly a very frustrating oversight by Zendesk when working with automations. Regardless of the outcome, you might want to ...
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Joel Hellman commented,
@Kyle: Rob is right. This tip will not send out an email to the CC when a ticket is created or updated. It will add a CC to the ticket that when the next comment is made on the ticket, are eligible...
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Joel Hellman created a post,
Help Center - improve 'was this article helpful' and allow user to leave reasons
Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, and getting actionable data on what content is missing or could be improved is ...
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Joel Hellman commented,
Thanks, I'll try it out, I created a trial and got it working for my browser. I suppose the challenge would be how to distribute the extension and have every ID added when you have many users.
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Joel Hellman commented,
This is interesting. Can this be deployed to multiple users in Chrome. Or does it require a manual setup for each user? Let's assume I have around 100 users, would this scale?
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Joel Hellman commented,
Hi Mustafa, If you want to use font-awesome, I think something like this might work: 1) load the font-awesome lib in your HC / document head page, e.g. you could do something like: <!-- font aweso...
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Joel Hellman commented,
Graeme, about the usefulness of a trigger condition to catch if the current user is a Light Agent, I agree this would be very useful. I recently made a request we'd love more conditions for Curren...