Joel Hellman
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Total activity189
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Last activity
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Activity overview
Latest activity by Joel Hellman-
Joel Hellman commented,
To be clear. It's not that you technically couldn't find way to use tickets-related data or API/etc to build workflows off external data. But it's not built-in to Zendesk today, and it becomes comp...
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Joel Hellman commented,
Here is a few use cases. I know there are many more uses cases, please go ahead and add them. Easily turn on and turn off routing We build a RPA business process, and as developer tests the flow th...
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Joel Hellman created a post,
Build workflows that references external (non-ticket) data
I'd like a better way to build ticket workflows using data unrelated to Tickets, to make it easier for us to use Zendesk for our business processes which rely on non-ticket data. For example, I'd ...
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Joel Hellman commented,
Alina Wright If you have been working with groups recently, I have a (maybe tangentially) related question relating to another type of group restrictions. Can you take a look? Premise: Groups are m...
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Joel Hellman commented,
Here are more details on my Product Feedback post above. I'm hoping we can improve on this area as part of the ongoing review of Automations announced in this post: Triggers and Automations - pleas...
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Joel Hellman created a post,
Limit the time and date range when Automations evaluate / tries to run
I'd like to have built-in support to control the time of day and date of when Automations evaluate their conditions in Zendesk Support, so I can limit when they should not run at all. Our use case...
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Joel Hellman commented,
About that "wildcard search on values for specific custom fields as documented today:" The article is still not correct here. As Abraham K. from Zendesk said Hi CJ, I apologize for the misread on ...
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Joel Hellman commented,
Adding a personal comment here. As I remember it, the Attachment Manager app was created at a time when Zendesk didn't have built-in support for the has_attachment search keyword. The tags added b...
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Joel Hellman commented,
I propose we add some information directly into the "Using the app" section, information partly found in this comment thread and elsewhere. Here is the information I think we should add that I expe...
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Joel Hellman commented,
Terence Tam That would be excellent. Thanks for addressing this.