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Adam Steinberg

Joined Apr 15, 2021

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Last activity Dec 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Adam Steinberg

Adam Steinberg commented,

Community comment Feedback - Help Center (Guide)

Please close this ticket.

View comment · Posted Nov 26, 2024 · Adam Steinberg

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Adam Steinberg created a post,

Post Feedback - Help Center (Guide)

Reading through https://support.zendesk.com/hc/en-us/community/posts/8043398017306-Which-Guide-theme-am-I-in-and-how-to-move-to-the-latest-theme, I'm not seeing a good way to identify the templating version of the themes for sale on the Zendesk marketplace. I've received one recommendation from my post on Reddit, and have been asking theme vendors. Please comment if there are any other v4 compatible themes you know of.

Posted Nov 05, 2024 · Adam Steinberg

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Adam Steinberg commented,

CommentTicket automation and collaboration

I can't sort by usage after using the filter. Seems like a bug to me.

View comment · Posted Sep 20, 2024 · Adam Steinberg

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Adam Steinberg commented,

CommentRelease notes

David Raboy  can you check why this is not enabled for our account?

View comment · Posted Sep 05, 2024 · Adam Steinberg

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Adam Steinberg commented,

CommentRelease notes

The link to the EAP for the conversation timer is broken

View comment · Posted Sep 05, 2024 · Adam Steinberg

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Adam Steinberg created a post,

PostZendesk WFM EAP - Create Combined Workstreams

Looks like internal comments don't wrap properly in the new chat bubble like interface.

 

word wrap where art thou

Posted Mar 26, 2024 · Adam Steinberg

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Adam Steinberg commented,

Community comment Developer - Zendesk APIs

Thanks to David Raboy  - the way to get this is to ask for the list of tokens to include clients.

https://{{myinstance}}.zendesk.com/api/v2/oauth/tokens?include=clients

View comment · Edited Nov 15, 2022 · Adam Steinberg

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Adam Steinberg commented,

Community comment Developer - Zendesk APIs

I really need to know how to associate the client ID of an OAuth token with the "Identity" of the API client listed here: https://corsair.zendesk.com/admin/apps-integrations/apis/zendesk-api/activity

Zendesk app deinstallations leave the OAuth tokens untouched, which is a bug IMO and I've reported it.

 

View comment · Posted Nov 14, 2022 · Adam Steinberg

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Adam Steinberg commented,

Community comment Feedback - Ticketing system (Support)

I'd really like the ability to find out who edited a user's name. This is the scenario: customer writes in that their name has been changed to "Customer ". How do I find out whether it was an agent that modified the customer name, or whether it was the customer trying to "prank" us?

 

Adam

View comment · Posted Oct 23, 2020 · Adam Steinberg

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