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Adam Steinberg
Joined Apr 15, 2021
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Last activity Dec 03, 2024
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Latest activity by Adam Steinberg
Adam Steinberg commented,
Please close this ticket.
View comment · Posted Nov 26, 2024 · Adam Steinberg
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Adam Steinberg created a post,
Reading through https://support.zendesk.com/hc/en-us/community/posts/8043398017306-Which-Guide-theme-am-I-in-and-how-to-move-to-the-latest-theme, I'm not seeing a good way to identify the templating version of the themes for sale on the Zendesk marketplace. I've received one recommendation from my post on Reddit, and have been asking theme vendors. Please comment if there are any other v4 compatible themes you know of.
Posted Nov 05, 2024 · Adam Steinberg
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Adam Steinberg commented,
I can't sort by usage after using the filter. Seems like a bug to me.
View comment · Posted Sep 20, 2024 · Adam Steinberg
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Adam Steinberg commented,
David Raboy can you check why this is not enabled for our account?
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View comment · Posted Sep 05, 2024 · Adam Steinberg
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Adam Steinberg commented,
The link to the EAP for the conversation timer is broken
View comment · Posted Sep 05, 2024 · Adam Steinberg
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Adam Steinberg created a post,
Looks like internal comments don't wrap properly in the new chat bubble like interface.
Posted Mar 26, 2024 · Adam Steinberg
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Adam Steinberg commented,
Thanks to David Raboy - the way to get this is to ask for the list of tokens to include clients.
https://{{myinstance}}.zendesk.com/api/v2/oauth/tokens?include=clients
View comment · Edited Nov 15, 2022 · Adam Steinberg
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Adam Steinberg commented,
I really need to know how to associate the client ID of an OAuth token with the "Identity" of the API client listed here: https://corsair.zendesk.com/admin/apps-integrations/apis/zendesk-api/activity
Zendesk app deinstallations leave the OAuth tokens untouched, which is a bug IMO and I've reported it.
View comment · Posted Nov 14, 2022 · Adam Steinberg
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Adam Steinberg commented,
I'd really like the ability to find out who edited a user's name. This is the scenario: customer writes in that their name has been changed to "Customer ". How do I find out whether it was an agent that modified the customer name, or whether it was the customer trying to "prank" us?
Adam
View comment · Posted Oct 23, 2020 · Adam Steinberg
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