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Katie Murray

Joined Apr 15, 2021

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Last activity Feb 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Katie Murray

Katie Murray commented,

Community comment Feedback - Help Center (Guide)

I came here to do this same thing, so well done Lorrie. :D We also don't use comments and the workaround does not help us. This is a basic usability improvement and it's shocking it's been nearly 10 years with no solution. 

View comment · Edited Dec 15, 2023 · Katie Murray

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Katie Murray commented,

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@... Can we please get an update on this particular request? Is this something that is being looked at/worked on or something that Zendesk never plans to implement?

View comment · Posted Jan 26, 2022 · Katie Murray

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Katie Murray commented,

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Hi @... since it has been 5 months, do we have any updates on this feature?

View comment · Posted Oct 28, 2021 · Katie Murray

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Katie Murray commented,

Community comment Feedback - Help Center (Guide)

Hi @... - since you're with Zendesk, could we have an update on if/when a feature to satisfy this request will be implemented, or if it is something that will never be implemented? It's been nearly 7 years since it was first requested. And 10 months since I asked if we could have an update, with no response from anyone at Zendesk.

My Zendesk account manager tells me to use the community boards to talk about the problems we're experiencing but I don't see much value in doing that if longstanding feature requests are never implemented.

Thank you!

View comment · Posted Jun 03, 2021 · Katie Murray

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Katie Murray commented,

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Hi team, can we please have an update on this feature and if it is something you're planning?

View comment · Posted Aug 14, 2020 · Katie Murray

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Katie Murray created a post,

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Hi ZD team! We would like to see an internal commenting feature added to Zendesk guide articles. It would be something similar to Google Docs or Microsoft Word's ability to add comments to specific paragraphs, sentences, or words.

As a technical writing professional, this is a must-have. It's a huge hassle for our team when we are reviewing articles, as we can't do the reviews in the same place where we write and publish the article. Since Zendesk doesn't offer us any viable options for reviewing articles, we have to use Google Docs to fill in the gaps in this current workflow.

Our current process: We send our articles for review to subject matter experts (SMEs) at least once but sometimes more so that they can review for technical accuracy, but since there are no internal comments for articles, we have to copy and paste into a Google Doc to allow the SME to comment on what sections or lines need to be changed. Then, we can either make changes to the Google doc before passing it to someone on our team to review for grammar and clarity or we change it in Zendesk and then copy and paste the new version to GDoc. During this process, we lose the proper formatting we need in the article.
 
It doesn't make sense to move content in and out of Zendesk to Google Docs and back to Zendesk. Additionally, it loses a proper "audit log" on the article since the small changes are not properly shown in Zendesk when items are moved in and out. It only shows a large copy/paste of information.
 
Having the feature implemented into Zendesk would majorly streamline our process. 
 
Thanks,
 
Katie

Posted Aug 14, 2020 · Katie Murray

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Katie Murray commented,

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Please add me to this request list as well. This is an urgent need for us.

View comment · Posted Oct 11, 2019 · Katie Murray

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Katie Murray commented,

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Please add me to the request list. Any updates on if something like this may be implemented?

View comment · Posted Jan 24, 2018 · Katie Murray

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