Yamile Martinez
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Last activity
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Activity overview
Latest activity by Yamile Martinez-
Yamile Martinez created a post,
Update Zendesk Ticket Data after Closed
We need a way to fix data after the ticket is closed if not Zendesk ticket data is no good for reporting and charting. All users are human and make mistakes, these are not caught before they are c...
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Yamile Martinez commented,
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Yamile Martinez commented,
Hi, I totally agree; we ended up changing the code and for us it works great:. In addition, we changed the dates to reflect the Month DD, YYYY HH:MM format. Code changes are in the requests_page....
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Yamile Martinez commented,
Hi Graeme, OMG!!! yes that was it; i was breaking my head trying to figure this out but thank you. Our client placed a bug against this and was upset that i had not resolved the issue yet. Thank...
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Yamile Martinez commented,
Hi, Does anyone have an idea how i am getting a user notified for all tickets under an organization without any setup on my behalf or that user was also not cc in any ticket? Currently, my client i...
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Yamile Martinez commented,
Thanks Kev!
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Yamile Martinez commented,
Hi Kev, Thanks for the confirmation, I am still having the same error 401 "error": "Couldn't authenticate you" I am not sure where to go from here? HTTP/1.1 401 Unauthorized Date Tue, 09 ...
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Yamile Martinez commented,
Hi Kev, I tested and i am getting HTTP Errors; can it be because i did not place a User/Password? If so, what would this be, my sign on ID and Password? Thanks, Yami
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Yamile Martinez commented,
Thanks Kev! This is exactly what i needed to do. I will still need to test it but it is pretty straight forward. Thanks again, Yami :=]
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Yamile Martinez commented,
Hi Chuck, Yes please, i am very interested in the Export to Excel; can you share? Thanks, Yami