Yamile Martinez
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Last activity
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Activity overview
Latest activity by Yamile Martinez-
Yamile Martinez created a post,
Update Zendesk Ticket Data after Closed
We need a way to fix data after the ticket is closed if not Zendesk ticket data is no good for reporting and charting. All users are human and make mistakes, these are not caught before they are c...
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Yamile Martinez commented,
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Yamile Martinez commented,
Hi, I totally agree; we ended up changing the code and for us it works great:. In addition, we changed the dates to reflect the Month DD, YYYY HH:MM format. Code changes are in the requests_page....
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Yamile Martinez commented,
Thanks Kev!
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Yamile Martinez commented,
Hi Kev, Thanks for the confirmation, I am still having the same error 401 "error": "Couldn't authenticate you" I am not sure where to go from here? HTTP/1.1 401 Unauthorized Date Tue, 09 ...
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Yamile Martinez commented,
Hi Kev, I tested and i am getting HTTP Errors; can it be because i did not place a User/Password? If so, what would this be, my sign on ID and Password? Thanks, Yami
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Yamile Martinez commented,
Thanks Kev! This is exactly what i needed to do. I will still need to test it but it is pretty straight forward. Thanks again, Yami :=]
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Yamile Martinez commented,
Hi Chuck, Yes please, i am very interested in the Export to Excel; can you share? Thanks, Yami
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Yamile Martinez commented,
I agree, this is a must-have in my eyes, since we must be able to provide at a glance all these custom fields that are applicable to your industry to provide the customer the detail to narrow down ...